Shipping Policy- Malaysia

Shipping Policy (Malaysia)

1) Processing time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

2) Shipping destination
We currently ship to Malaysia only.

3) Estimated delivery time
Estimated delivery time after dispatch is 5–12 business days.
Delivery times are estimates and may vary due to customs procedures, local carrier delays, weather, or peak seasons.

4) Shipping costs
Shipping fees are calculated at checkout based on package weight/size.
No free shipping is offered at this time.

5) Tracking
If tracking is available for your shipment, you will receive a tracking number by email once your order ships.

6) Customs duties & taxes (Included)
Import duties and taxes for Malaysia are included in the product price, and we cover these costs unless otherwise stated.

7) Address accuracy
Please ensure your shipping address is correct and complete (including postal code and phone number where required).

8) Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the package and items.

9) Contact
For shipping-related questions, contact us at jiho.jung@ohwa.co.kr.